Julie Dowdie, Holly-Ann Campbell, Natalie Quan
Hospital Accreditation 2016
The Scarborough Hospital
“You would think that improving upon a 98.6% compliance rate with high standards of quality, safety and efficiency is something that’s an impossible goal. This hospital not only embraced that goal, but developed a multi-faceted communications plan to engage staff, physicians, and volunteers in the accreditation process. They created a ‘shopping’ theme with the tagline ‘Your Health Care Supercentre’ and included newsletters, a ‘catalogue,’ banners, videos, contests and prizes, including gift cards. The result was a 99.4% compliance rate. Well done!”